POLICY RETURN DEADLINE:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please keep in mind that refunds may take up to 7-10 business days to post, depending on your credit card company
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you have not received your refund yet, first check with your bank or credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please use the Contact Us at the top of the page or email us at services@mktrenaissance.com. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the Contact Us at the top of the page or email us at services@mktrenaissance.com.
We make sure to answer all emails within a 24 hour timeframe.
SHIPPING:
To return your product please email us at services@mktrenaissance.com for instructions. We will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.